For ages 21 and above only

Responsible Gaming at ph111 — your safety is our priority

ph111 is always by your side to make sure entertainment never becomes a problem. Use the deposit limit, time-out and self-exclusion features and enjoy games with full awareness.

Safe and Aware Gaming

What is Responsible Gaming and why does it matter?

At ph111 we believe online gaming is purely an entertainment activity — just like watching a film or enjoying a sport. Responsible gaming means staying aware of your own limits, playing within a budget and never viewing gaming as a source of income.

Many players in Bangladesh enjoy cricket betting, slots and other games at ph111 every day. Our goal is to keep every player's experience positive and safe. That is why we have built multiple protection tools that you can use at any time.

Remember — gaming should always be fun. If you ever feel that gaming is affecting your daily life, family or financial situation, contact us without delay. Our 24/7 Bengali live chat support team is always ready to help you.

Our Protection Tools

Deposit Limit

Set a daily, weekly or monthly deposit limit for yourself. Once a limit is set it cannot be increased until the specified period has passed. This helps you stay within your chosen budget and prevents overspending.

Time-Out Feature

If you want to take a break for a few days, use the time-out feature. Keep your account temporarily closed for a chosen period from 24 hours up to 30 days. During this time you will not be able to play any games or make deposits.

Self-Exclusion

If you want a long-term break from gaming, choose self-exclusion. Your account can be fully closed for a period of your choice — from 3 months to permanent. It cannot be reactivated before the chosen period ends.

Session Time Limit

Set a session limit to control how long you play in one sitting. When the set time is up the system will send you a warning and log you out automatically if needed. This is effective for building healthy gaming habits.

Bet Limit Control

Decide in advance the maximum amount you can wager in each gaming session. This limit will prevent you from betting beyond your means and keep you in full control of your gaming.

Reality Check Reminder

Pop-up notifications are sent at regular intervals to remind you how long you have been playing and how much you have spent. These awareness reminders play an important role in maintaining responsible gaming.

Age Policy and Verification

21+

Age Restriction

Only individuals aged 21 or above may create an account and play at ph111.

ph111 strictly enforces a 21+ age policy. Providing a date of birth at registration is mandatory. Official ID (NID, passport or driving licence) may be requested at any time for age verification.

We take both technical and procedural steps to prevent minors from using this platform. If there are underage members in your household, use parental control software on your devices and keep your login details secure.

For any matter related to age verification, contact our support team via live chat.

NID verification is mandatory
Automated age verification system
Account sharing is prohibited

Warning Signs of Problem Gaming

If any of the following signs appear, contact our support team immediately or activate self-exclusion:

Feeling a constant urge to bet more and more to recover losses.

Repeatedly trying to control your gaming but not succeeding.

Prioritising gaming over family, friends or work.

Taking on debt or hiding money from family to fund gaming.

Feeling restless, irritable or low when not playing.

Hiding your gaming activity from family or loved ones.

Experiencing stress, anxiety or depression because of gaming.

Spending money needed for essential expenses on gaming or missing bill payments.

Limits and Controls Summary

Protection Tool Duration / Feature Time to Take Effect
Deposit Limit Recommended Daily / Weekly / Monthly — amount of your choice Immediately
Session Time Limit From 30 minutes up to 8 hours Immediately
Loss Limit Daily / Weekly — auto-stop when the set loss threshold is reached Immediately
Time-Out 24 hours, 7 days, 14 days or 30 days Immediately, reactivated when period ends
Self-Exclusion Permanent option available 3 months, 6 months, 1 year or permanent Immediately, cannot be reversed before the period ends

Lowering a limit takes effect immediately; increasing a limit is subject to a waiting period.

Steps to Activate Self-Exclusion

1

Log in to your account

Access your ph111 account and go to Account Settings. Look for the "Responsible Gaming" menu.

2

Choose the self-exclusion option

Select your preferred duration from the dropdown menu — 3 months, 6 months, 1 year or permanent.

3

Confirmation and verification

Confirm your decision. For security, a verification code will be sent to your registered mobile number or email.

4

Account is suspended

As soon as verification is complete, the account will be suspended automatically. You will not be able to play any games or make deposits.

5

Notify the support team (optional)

If you wish, you can let us know directly via our 24/7 live chat support. Our team is always ready to guide you through the process.

6

Pending withdrawal process

Any withdrawal requests pending before the exclusion will be processed as normal. They will generally reach your bKash, Nagad or Rocket within 1 hour.

Need Help? We are here

24/7 Bengali Live Chat Support

Our support team is available around the clock for any questions about gaming problems, responsible gaming or account limits. Speak to us directly in Bengali — get fast and effective solutions.

Email: [email protected]

Self-Assessment Questionnaire

Read the self-assessment questionnaire on our FAQ page to become more aware of your gaming habits. Answering honestly will help you understand whether your gaming habits are within a healthy range.

Visit our FAQ page for more information.

For Family and Loved Ones

If you think someone you know is struggling with gaming addiction, help them directly. Our support team can assist with account limits or the self-exclusion process even at a third party's request — in complete confidence.

Responsible Gaming — Common Questions and Answers

Responsible gaming means enjoying gaming within a set budget and time limits, and never treating gaming as a solution to financial problems. ph111 keeps players informed and safe through tools such as deposit limits, self-exclusion and time-out. Our 24/7 live chat support team is always ready to help.

Lowering a deposit limit takes effect immediately. However, increasing a limit is subject to a waiting period to prevent impulsive decisions. This policy is in place for your own protection.

Any balance in your account during self-exclusion will remain secure. During the exclusion period you will not be able to play or make new deposits, but pending withdrawals will generally reach your bKash, Nagad or Rocket within 1 hour. Contact us via live chat for more details.

The minimum deposit across all payment methods (bKash, Nagad, Rocket) at ph111 is ৳500. The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 1 hour.

No, not at all. ph111 strictly enforces a 21+ age policy. Age is verified at registration and official ID (NID, passport) may be requested at any time. Any account found to belong to a minor will be closed immediately.

Time-out is a short-term break (24 hours to 30 days) — the account is reactivated automatically when the period ends. Self-exclusion is a long-term solution (3 months to permanent) — it cannot be manually reversed before the period ends. Self-exclusion is more effective for gaming addiction.

Start by having an open conversation and offering your support. Contact us directly via ph111 live chat or email ([email protected]) — we can assist with placing limits or activating self-exclusion on the relevant account even at a third party's request. All information remains completely confidential.

Enjoy Safely — Responsible Gaming at ph111

Play within your limits and enjoy the entertainment. Explore our games, cricket betting and casino sections — always responsibly.

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