ph111's Privacy Policy
ph111 treats your personal information with the utmost importance. This policy explains how your information is collected, used, and kept secure.
Introduction and Overview
ph111 ("we", "our", or "platform") is an online gaming service provider that offers services to players in Bangladesh. This privacy policy ("policy") describes our practices regarding the collection, processing, storage, and disclosure of personal information of users of the ph111 website ph111.lat.
Scope of This Policy
This privacy policy applies to all services of ph111, mobile applications (if applicable), and related digital platforms. It contains a detailed description of how information we collect about you — during registration, while using our services, or when contacting our support team — is used.
- Applies to all registered and unregistered users of the ph111.lat website.
- Applies to all individuals accessing the platform from Bangladesh.
- Applies when using any device (mobile, tablet, desktop).
Information We Collect
ph111 collects only the information needed to operate our services properly, improve the user experience, and meet relevant legal obligations. The types of information collected are described in detail below.
Personally Identifiable Information
During account registration and verification, we may collect the following information:
- Full name and date of birth.
- Email address and mobile number.
- Residential address.
- National ID or passport number (for KYC verification).
- Photos or scans of identity documents (for age verification).
Financial Information
Information required for processing deposits and withdrawals:
- bKash, Nagad, or Rocket account number.
- Transaction date, amount, and reference number.
- Withdrawal method details.
- Bank account information (if applicable).
Technical Information
Information collected automatically while using the website:
- IP address and device type.
- Browser type and operating system.
- Cookies and session data.
- Login time and location (approximate).
- Page visit and click history.
Gaming Activity Information
Information related to your gaming experience:
- Play history and preferences.
- Bonus usage details.
- Wagering amounts and win/loss records.
- VIP level and rewards information.
- Responsible gaming settings.
Purpose of Data Use
ph111 uses your personal information only for specific and lawful purposes. We never use your information in an unauthorised manner or transfer it unlawfully to third parties.
Primary Purposes of Use
- Account Management: To create, verify, maintain, and keep your account secure.
- Service Delivery: To provide gaming services, bonuses, promotions, and VIP benefits.
- Financial Transactions: To process deposits and withdrawals and maintain transaction history.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Security and Fraud Prevention: To prevent unauthorised access, fraud, and money laundering.
- Age Verification: To ensure that only those aged 21 or above are using the services.
- Legal Compliance: To meet relevant legal and regulatory obligations.
Secondary Purposes of Use
With your consent, we may also use your information for the following purposes:
- To improve platform performance and the user experience.
- To provide personalised promotions and offers.
- To send important notifications related to our services.
- For statistical analysis and research (in anonymised form).
Cookies and Tracking Technologies
The ph111 website uses cookies and similar technologies to improve your browsing experience. This section explains how cookies are used and what control options are available to you.
Essential Cookies
Required for the basic functionality of the website. Without these, login, security features, and core services will not work. You cannot disable these.
Functional Cookies
Used to remember your preferences (such as language and layout). These make your use of the service easier and more personalised.
Analytical Cookies
Used to analyse website traffic and user behaviour. This information is collected in anonymised form and helps improve the quality of our services.
Data Disclosure and Sharing
ph111 never sells your personal information for commercial purposes. Information may be shared with trusted partners in specific circumstances and under strict confidentiality agreements.
Circumstances for Sharing Information with Third Parties
- Payment Processors: Information required to process transactions via bKash, Nagad, and Rocket is shared. This information is used solely to complete the relevant transaction.
- Technology Providers: Minimum information required for platform operation may be shared with game developers and technology partners.
- Legal Authorities: We are legally obligated to provide information in response to valid court orders or government authority investigations.
- Fraud Prevention: Information may be shared with specialist agencies to detect and prevent fraudulent activity.
Data Security Measures
ph111 has implemented industry-standard technical and organisational measures to protect your personal and financial information. Our commitment to being a secure and reliable platform remains firm.
Technical Security
- SSL/TLS Encryption: All data transfers are completed through encrypted channels.
- Secure Password Storage: Passwords are stored in hashed form — never in plain text.
- Firewall and DDoS Protection: Server and network infrastructure is secured.
- Regular Security Audits: Regular testing to identify and address potential vulnerabilities.
Organisational Security
- Restricted Access: Only authorised staff can access personal information.
- Staff Training: All staff are trained to follow data protection guidelines.
- Incident Response Plan: Processes are in place for swift and effective action in the event of a data breach.
- Third-Party Agreements: Data protection agreements are in place with all partner organisations.
Data Retention Period
ph111 retains your information only for as long as it is needed to fulfil the purpose for which it was collected or to meet legal obligations.
Retention Periods
- Account Information: For the duration the account is active and for a minimum of 5 years after closure (as required by law).
- Financial Transaction Records: For 7 years from the date the transaction is completed.
- Gaming Activity Logs: For a minimum of 3 years after account closure.
- Support Communication Records: For 2 years from the date of last contact.
- KYC Documents: For 5 years after account closure or as required by law.
After the above periods have passed, we securely delete or anonymise your information so that your identity can no longer be identified.
Your Rights and Controls
ph111 believes you should have full control over your own information. We provide you with the following rights.
Right of Access and Portability
You may request from us at any time:
- A copy of the personal information we hold about you.
- To know what information we are storing about you.
- To receive data in a portable format where technically feasible.
Right to Rectification and Erasure
Control over your own information:
- You may request correction of inaccurate or incomplete information.
- You may request deletion of your information ("right to be forgotten") in certain circumstances.
- You may object to the processing of your information.
Right to Withdraw Consent
Where data processing is based on your consent:
- You may withdraw your consent at any time.
- You may opt out of marketing communications.
- You may restrict certain data processing.
How to Exercise Your Rights
To exercise your rights:
- Write to us by email: [email protected]
- Contact us via 24/7 live chat.
- We will endeavour to respond within 30 working days.
- Identity verification may be required.
Protection of Minors
Minor Protection Policy
ph111 is committed to protecting minors from online gaming:
- Age verification is mandatory at the time of registration.
- Additional identity documents are requested in suspicious cases.
- If a user is found to be a minor, their account will be closed immediately and all collected information will be securely deleted.
- Any reported data breach involving minors will be acted upon immediately.
Policy Changes and Updates
ph111 may update this privacy policy from time to time. We will notify you in a timely manner of any significant changes.
Change Notifications
If significant changes are made to this privacy policy:
- A prominent notice will be displayed on the website.
- Registered users will be notified by email.
- The "Last Updated" date at the top of this page will be revised.
- Continued use of the service after changes will be considered as acceptance of the new policy.
We advise you to visit this page regularly and stay informed about the latest policy.
Contact & Complaints
If you have any questions, concerns, or complaints regarding the privacy policy, please contact us. Our dedicated data protection team will process your request as quickly as possible.
Response Timeframes
- Live chat requests: Instant.
- General email requests: Within 3 business days.
- Data access or deletion requests: Within 30 business days.
- Legal or regulatory requests: As per applicable law.
Related Policies
Terms and Conditions
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Read MoreFrequently Asked Questions
Find answers to common questions about accounts, payments, bonuses, and security on our FAQ page.
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